GUIDELINES:

1. Cancellations: If a group cancels a minimum of 30 days before the scheduled tour, Catskill Animal Sanctuary will provide a full refund. If a group cancels within 30 days of the scheduled tour, no refund will be issued.
2. Rescheduling: While tours happen rain or shine, Catskill Animal Sanctuary may cancel if the weather is unsafe, as with unsafe road conditions, thunderstorms or lightning and/or extreme heat 90 degrees or more. Group tours can be rescheduled if that happens, or Catskill Animal Sanctuary will issue a full refund. Group tours can be rescheduled as staff schedules allow.
3. **VEGAN FOOD POLICY: Please note that Catskill Animal Sanctuary has a Vegan Food Policy. Out of respect for our mission, the values we uphold and the species that we advocate for, Catskill Animal Sanctuary requires that all food brought on-site be vegan. This means free of products from an animal including meat, poultry, fish, eggs, milk, cheese, animal parts, or byproducts, including honey. This also means free of animal derivatives such as broth, gelatin, rennet, lard, tallow, and no dairy derivatives such as whey or casein. We can provide suggestions to you and also recommend nearby restaurants that have options for your group as requested. Thanks in advance for your thoughtfulness, respect and understanding!
4. SPEED LIMIT ON SANCTUARY GROUNDS: For the safety of our free-roaming rescued residents and guests, we require a 5 MPH speed limit on all sanctuary roads.